M-Score

(Story by Nguyen Thi Luyen - Deputy Director of Quang Tri General Hospital) Nearly two years ago, a patient excitedly told us after being discharged from the hospital: “Your hospital is awesome. Though I have been discharged, the hospital still called to ask me how satisfied I was with their...
Vietnam has implemented various efforts to reform administrative procedures for citizens. Nevertheless, there still exist places where people are discouraged by the exhaustion and costliness of the process. In Ta Rut commune, Dakrong district, Quang Tri province, there was a teacher who had spent...
The Citizen Feedback Mechanism initiative - M-Score is a tool for collecting citizens’ feedback on the quality of public services provided by state agencies. The M-Score project was jointly established by the Quang Tri Provincal People’s Committee (PPC), Quang Binh PPC, Oxfam in Vietnam, Centre for...
M-Score is a scorecard tool, which was developed by Oxfam and Vietnam Initiatives (VNI) in 2014, to score public administration services. The project has been implemented to support local governments to improve public administration services by providing real-time information on citizen's...
Sáng 29-3, Tổ chức Oxfam tại Việt Nam phối hợp với Hội đồng Nhân dân tỉnh Quảng Bình tổ chức buổi lễ Tổng kết Chương trình Dự án “Dân chấm điểm M – Score” sau 1 năm triển khai tại Quảng Bình. Dự án “Dân chấm điểm M.Score” là chương trình sử dụng phương pháp...
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