Trách nhiệm giải trình xã hội và Người dân được trao quyền

Despite efforts to reform administrative procedures, challenges persist. Teacher Nguyen Hong Son from Ta Rut commune, Quang Tri, spent over 18 months and 2,000 km in travel to obtain his land use right certificate. Frustrated by delays, he reported his case to the M-Score hotline and Quang Tri PPC, which eventually resolved the issue, granting him his certificate in November 2019.

Nearly two years ago, a discharged patient praised the hospital's follow-up satisfaction call. The call was part of the M-Score initiative, enhancing patient-doctor connections since March 2017. Despite initial challenges, the project collected valuable feedback, leading to improvements in administrative procedures, staff attitude, and facilities for professional patient care.

Mr. Nguyen Dang Anh, vice chairman of the Finance and Budget Committee, Quang Tri, affirmed the success of a three-year EU and Finland-funded project. It ensured transparency, accountability, and participation in state budget management, transforming local leaders' perceptions and practices. Anh committed to integrating these elements into all monitoring activities, acknowledging the project’s impact on efficient policy-making and budget spending.

Ms. Xien's story is one of transformation and commitment in Khi hamlet, An Nghia commune. Starting in 2019, she methodically engaged families on economic and health issues before addressing sensitive topics. Her dedication fostered community connection, sustainable development, and advocacy against domestic violence and child marriage, making her a pivotal and respected figure in her village.

Five women in Trang Doi Hamlet, Yen Phu commune, balance fieldwork with active participation in a community project. They effectively mobilize families, turning forums into memorable, engaging events. Their dedication fosters unity, spreads essential knowledge, and brings positive changes, inspiring villagers with their enthusiasm and spirit.